People complaint that mail sent to you bounce. When you login to your account you see that your storage is all used up (your quota is showing 100%).

You try deleting mails to free up some space, but the quota still show 100%.

Please do the following:

Find how much storage quota is used indicator

1. log in to KolabNow at https://kolabnow.com/apps
2. there is a pie-chart underneath your mail-folders with a percentage number next to it
3. Write down that number

Clear storage

1. log in to KolabNow  at https://kolabnow.com/apps
2. right-click on a mail folder to open the context menu
3. click on compact
4. repeat steps 2. & 3. for every folder
5. log out
6. log in again
7. check the storage indicator and compare it to the number you wrote down in the beginning

Make sure this issue won’t appear again

1. log in to KolabNow at https://kolabnow.com/apps
2. go to Settings -> Preferences -> Server Settings
3. uncheck “Flag the message for deletion instead of delete“
4. check “Compact Inbox on logout“
5. click “Save“
6. log out
7. log in again
8. check the storage indicator and compare it to the number you wrote down in the beginning

Check what folder clogs up your storage

1. log in to KolabNow at https://kolabnow.com/apps
2. go to Settings -> Folders
3. click on a folder
4. click on “Click to get folder size”
5. note the folder name, if the size seems unexpectedly high
6. repeat 3. & 4. & 5 for every folder
7. check the folders you wrote down for big mails (attachments etc.), be aware that what is in “Spam” and “Trash” also counts towards your quota.

In case your storage or quota is still shown as full/almost full after you followed this guide, and you can’t find the mails that clog up your storage, please contact support at https://kolabnow.com/support and tell us you followed this guide.

Tags: