FAQ

Can I upgrade an Individual account to a Group account?

How do I setup my client?

What is the size limit for email messages?

Why do I see my Calendar or Files folders in my Mail view?

How much traffic am I allowed?

What does Kolab Now run?

How do I create an alias?

How do I share a calendar with another Kolab Now user?

Why is email delayed or rejected?

How can I manage tags and add them to my emails?

How can I reset my password?

Why do I not see my deleted messages in the Trash folder?

How can I add a signature to my mails?

Does Kolab Now support mail forwarding?

I am going on vacation. How can I let people that contact me know that I will not be around?

iOS 11 Connection Issues

I want a catch-all address for my domain. Is that possible?

What is Greylisting?

Can I opt out of Greylisting?

What’s happening?

Do you use Perfect Forwarding Secrecy (PFS)?

How does the 30 Day Trial work?

What happens if I do not pay my invoice?

What forms of payment do you offer?

Switzerland couldn’t protect banking secrecy, can it protect privacy?

When is law enforcement granted access to data?

How much storage comes with my account?

What types of accounts and subscriptions does Kolab Now have on offer?

Do I still need to pay if my account is inactive?

I heard Swiss internet is routed via the UK. Isn’t that worse than the US?

Does the spell checker in your web client use third party services?

Why can’t I receive emails?

Why can’t I receive mails on my group account?

Why can I not send email?

When exporting contacts from Google my groups are lost. Can you help me?

Is there a way to import calendar files from the desktop to the web client?

Do you support DKIM?

Do you strip identifying information from email headers?

Can I use MX records that use my own domain?