FAQ

Why doesn’t my client synchronize through ActiveSync?

How do I import a Sieve filter script

Can an external domain be used for an alias?

Why is my AMEX payment failing?

Kolab Meet, Voice & Video Conferencing at Kolab Now (beta)..

Why does my invoice link not work?

How do I migrate my data to Kolab Now from another provider?

What is the price for a Kolab Now Subscription?

‘Invalid certificate authority’ or ‘Unsigned certificate’ error when contacting kolabnow.com

Does Kolab Now provide POP3 access?

Can I access my files via WebDAV

Do you provide telephone support?

My storage is full. What can I do?

I have a feature request, can I contact support for it?

How long until I get an answer from support?

How do I setup my client?

What is the size limit for email messages?

Why do I see my Calendar or Files folders in my Mail view?

How much traffic am I allowed?

What does Kolab Now run?

How do I create an alias?

How do I share a calendar with another Kolab Now user?

Why is email delayed or rejected?

How can I manage tags and add them to my emails?

How can I (re-)set my password?

Why do I not see my deleted messages in the Trash folder?

How can I add a signature to my mails?

Does Kolab Now support mail forwarding?

I am going on vacation. How can I let people that contact me know that I will not be around?

iOS 11 Connection Issues

I want a catch-all address for my domain. Is that possible?

What is Greylisting?

Can I opt out of Greylisting?

Do you use Perfect Forward Secrecy (PFS)?

What happens if I do not pay for my account?

Switzerland couldn’t protect banking secrecy, can it protect privacy?

When is law enforcement granted access to data?

How much storage comes with my account?

Do I still need to pay if my account is inactive?

I heard Swiss internet is routed via the UK. Isn’t that worse than the US?

Does the spell checker in your web client use third party services?

Why can’t I receive emails?

Why can’t I receive mails on my Kolab Now account?

Why can I not send email?

When exporting contacts from Google my groups are lost. Can you help me?

Is there a way to import calendar files from the desktop to the web client?

Do you support DKIM?

Do you strip identifying information from email headers?

Can I use MX records that use my own domain?