Kolab Now is a paid service. At the end of the Kolab Now subscription period the user will receive an invoice, and a notification about the new invoice is sent to both the Kolab Now email account and the alternative email address specified in the user profile. The invoice can be found in the cockpit on the
If no payment has arrived at Kolab Now after 7 days from the invoice day, a reminder about the unpaid invoice will be sent — again on both email addresses on record.
If no payment has arrived at Kolab Now after 14 days from the invoice day, a second reminder about the unpaid invoice will be sent — again on both email addresses on record.
If no payment is received 21 days after the invoice day, the account will be suspended. The user is now unable to use the Kolab Now services. The only activity possible is, to login to the cockpit and pay the invoice.
This will prevent the user from using Kolab Now services. For a group account that means that all the included users will also be unable to use the services.
Mail delivery to the account is suspended as well — sending servers are denied delivery to the account(s) using a temporary failure.
Senders may receive a delayed delivery status notification (DSN) as Kolab Now’s refusal to accept email to accounts that have not paid their dues causes email delivery to be delayed. Usually, a sending server will re-attempt delivery regularly, for up to a total of 5 days.
Suspended accounts are automatically deleted after 6 months. This includes the removal of data.
If your account has been suspended, and you do not know why, then please open a support request.