FAQ's 
Can I add new users to my account?
Knowledge Base > FAQ's > Can I add new users to my account?
By Mads Petersen on June 3, 2025

The short answer is Yes, You can add more users and manage them all under the same account.

Sometimes it can be practical to add more users to the same account so that they are managed in the same realm via the same admin dashboard;  perhaps under the same domain name, such as..

  • Reception@mysmallcompany.com
  • Mom@famillyjones.ch
  • Captain@localsailingclub.dk

To set up an account with a private domain, please check this kb article.

But users can also be created under a standard account without a private domain, such as..

  • jim@kolabnow.com
  • John@mykolab.com
  • Jane@kolabnow.ch

The (top) admin user can manage the users. e.g. set passwords and policies – create aliases – etc etc, but of course the admin user has no access to the data of other users.

Here is how to add users:

Open the dashboard of the admin user (https://kolabnow.com/dashboard) and go to User accounts

Press Create user

…and fill in the desired information

Create a New password link and provide it to the new user.

Don’t forget to press Submit in the bottom of the page


It might take a little time to get all done under the hood. Refresh the browser page after a minute or two to see the new user shift from red to green.

Now all is good for the new user.

A new user has full user privileges, and will deduct the price of a user from the wallet of the admin account. All payments are done through the wallet of the admin account.

A new user is not the same as an alias, which is a second name for the same user. An alias is free of charge but has limited privileges. For the creation of an alias, check out this kb article.

 

 

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