After having used an Individual account for a while, some users want to expand their Kolab Now usage with the functionality offered by the Group account. Unfortunately it is not possible to just upgrade the Individual account to a Group account directly. Users have to create a new account and migrate to that account.

The procedure is the following:

• Get a domain from a DNS provider
  • This can be any DNS provider like mydomain, godaddy or namescheap. The main requirement is, that you have access to configure the DNS records for the domain.
• Open a Group account with Kolab Now
  • This is done through the signup page.
  • During the creation you will (among other activities) be asked to verify the domain ownership.
  • The domain DNS records needs to be configured according to this knowledge base article.
• Move the mails that needs to be moved
  • This can be done through a desktop mail client like Thunderbird.
    • Configure both accounts in the desktop client
    • Drag’n drop the mails that needs to be moved across from the Individual account to the Group account.
• Tell support the name and ID of the new group account through a support ticket. Any remaining funds will then be transferred to your new Group account
• Delete your Individual account
  • Login to the Cockpit
  • find the Your profile button and push the red Delete account button.
• Celebrate your successful migration.

More info about group accounts in this knowledge base note

Tags: Tags: DNS, Domain Ownership Confirmation, Group Managers