How can I reset my password?
Knowledge Base > FAQ's > How can I reset my password?
By Jeroen van Meeuwen on September 29, 2017

Individual Accounts and Group account admins

If you setup your KolabNow account yourself, you can reset your password for the Webmail client and Dashboard at:

https://kolabnow.com/password-reset

After entering your Kolab Now user name and click send, you will get redirected to a page that expects a confirmation code. At the same time, a mail will be send to your External email address with the confirmation code. Entering the confirmation code into the page will redirect you to the Reset Password page.

If you do not receive the mail with the confirmation code, please make sure to check your Spam folder before contacting support.

Group Account Users

If you did not setup your KolabNow account yourself, by default, you can not reset the password on your own. Please ask the person who gave you your login credentials (the Group account admin) to reset your password. You can add an External email address to your account, then you can reset your password following the same process as described above for Individual accounts and Group account admins.

 

A note about passwords:

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