Kolab Now: Onboarding
Knowledge Base > Documentation > Kolab Now: Onboarding
By Lioba Leickel on June 28, 2024


You made it through the jungle and found Kolab Now 🙂 We are happy to have you here!

In order to get to know Kolab Now and set it up according to your needs we have put together the most important points you need to know:

What can I do in my Dashboard?

Kolab Now offers two types of accounts: Individual accounts and Group accounts. The main difference between an individual and a group account in Kolab Now is that with a group account one must use a private domain and can optionally manage a group of users, whereas the individual account lets one choose from our Kolab Now domain selection. Once you signed up your account you will immediately land in your dashboard https://kolabnow.com/dashboard.

My account: In this tab you are able to edit your general information and easily create an E-mail alias. Furthermore you can select the types of subscriptions you want and need by simply ticking a box.

Important to know: Currently you can just use 2FA OR ActiveSync – not both at the same time.

If you are navigating from general to settings you can enable Greylisting which – next to the spam filter – is a method of defending users against spam.

Wallet: Everything related to payments you will find here. Kolab Now changed its payment system over the last years and one can manage one-time or automatic payments and payment methods easily.

Policies: If you want to setup a password policy this is the place to do so! This can be done to make sure that one does not forget the risk associated with too simple and ‘easy to guess’ passwords.

A password can be complex on many levels, and yet have less value. ‘Abc123!!’ is satisfying many of the password policies, but it is still not a very good password. Here Dr Mike Pound of the Nottingham University is explaining password complexity.


How to setup my mobile phone?

In Kolab Now you can use CalDAV & CardDAV to sync your calendar or contacts to your mobile client but we also support the use of the ActiveSync protocol for connection.


  1.  If you want to setup your Android with CalDAV & CardDAV – here is your setup guide!
  2.  If you want to setup your Android using ActiveSync – here is your setup guide! You want to connect Outlook on Android to Kolab Now and synchronizing the email, calendar and contacts? Please follow this steps: Android Outlook setup guide


  1. To setup your iPhone with ActiveSync – this is how you do it!

How do I setup other ActiveSync clients?

Kolab Now is supporting a variety of clients – the following article outlines the necessary settings for any generic client. From our experience our users mostly use other ActiveSync clients like:

Outlook 2016 over ActiveSync

Windows 10 Mail Setup Guide

Good to know: Please be aware that in Outlook 2016/365 ActiveSync support is not enabled by default. Here you can find more information about Enabling ActiveSync (EAS) Support in Outlook 

How do I setup other clients?

More common setups are MacOS via IMAP and ‘$DAV’ Setup Guide and very much used: Thunderbird 🙂

What about encryption?

Kolab Now has configured Perfect Forward Secrecy (PFS), data in transport is encrypted with SSL/TLS, and all systems are HMS encrypted. The web client provides the option of encrypting emails through PGP asymmetric keys. As other similar solutions, e.g. the use of browser add-ons like Mailvelope, the webclient is letting the server hold a copy of the public / private keys, which brings another level of security considerations into play. Providing true end-to-end encryption can only really be achieved by client encryption. Here is how you setup PGP encryption in your Kolab Now webclient.


How do I contact support?

Our technical support team is made up of real humans that assist you personally in case of troubles or questions. We are eager to help you to get the most out of Kolab Now and are looking forward to hear from you.